Frequently Asked Questions
General Questions
1. What is IndiTara?
IndiTara is a small family-run online store offering affordable, problem-solving products designed to make everyday life easier for households across India.
2. Where is IndiTara based?
We are based in Pune, Maharashtra, India.
3. What kind of products do you sell?
We sell a wide range of practical products including Home, Kitchen, Beauty, Fitness, Storage, Pets, Sports, Health, and Gadgets.
4. Is IndiTara a trusted store?
Yes, IndiTara is a registered proprietorship business committed to providing reliable service, quality products, and customer satisfaction.
5. Do you have a physical store?
No, we are an online-only store operating through our website.
Shipping & Delivery
1. Do you ship across India?
Yes, we deliver orders across all parts of India.
2. How long does delivery take?
Delivery usually takes 5–7 business days after dispatch.
3. How long does order processing take?
Orders are processed within 1–2 business days.
4. How can I track my order?
Once shipped, tracking details are sent via email and SMS. You can also track your order through our website tracking page.
5. Which courier partners do you use?
We use reliable courier partners such as Blue Dart, DTDC, Delhivery, Xpressbees, Ekart, Shadowfax, and others.
Payments
1. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
2. Is Cash on Delivery available?
Yes, COD is available on eligible orders with a simple verification call before dispatch.
3. Is online payment safe?
Yes, all online payments are processed securely through Razorpay and trusted payment gateways.
Returns & Refunds
1. What is your return policy?
We offer a 5-day return policy from the date of delivery.
2. Is an unboxing video required for returns?
Yes, a complete unboxing video is mandatory for all return and exchange requests.
3. How long do refunds take?
Refunds are processed within 8–15 working days after approval and are credited to the original payment method or bank account (for COD orders).